kB
kashiefa B
1 reviews | Active since Mar 2009
13 Jan 2021, 10:32
Santam Insurance same as the rest !
The customer service has seriously dropped . Expect a 2 week delay response to emails . Expect below average customer service Personally I think they should get a 0 rating from me as the 5 is too much ! Santam is just another typical insurance. Same as the rest ! Don't be fooled because you pay a higher premium as this counts for nothing !
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
13 Jan 2021, 10:36Good day
Thank you for your post.
We note that you have not provided any reference number for your claim. We will be in contact shortly in order to obtain the relevant reference number as we cannot assist without the latter.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We note that you have not provided any reference number for your claim. We will be in contact shortly in order to obtain the relevant reference number as we cannot assist without the latter.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply13 Jan 2021, 10:36
Official
Good day
Thank you for your post.
We note that you have not provided any reference number for your claim. We will be in contact shortly in order to obtain the relevant reference number as we cannot assist without the latter.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We note that you have not provided any reference number for your claim. We will be in contact shortly in order to obtain the relevant reference number as we cannot assist without the latter.
Thank you and kind regards
Kurt Koopman
Client Care Manager
kB
kashiefa B's updateReviewer Update
13 Jan 2021, 10:43***
kB
kashiefa B's update13 Jan 2021, 10:43
Reviewer Update
***
kB
kashiefa B's updateReviewer Update
13 Jan 2021, 12:12I have not received any feedback and will await urgent feedback from you Mr Koopman.
Concessions are made for selected customers. How do you select these customers ?
Is it now common place for santam to take 2 weeks to reply to customers emails and not to return their calls ?
I though Santam was better than most other insurance companies but this is actually the worst experience thus far .
Your logo /marketing slogan does not befit you at all and after nearly 3 months ,I can confirm that I would definitely consider moving to a better insurance company!
Concessions are made for selected customers. How do you select these customers ?
Is it now common place for santam to take 2 weeks to reply to customers emails and not to return their calls ?
I though Santam was better than most other insurance companies but this is actually the worst experience thus far .
Your logo /marketing slogan does not befit you at all and after nearly 3 months ,I can confirm that I would definitely consider moving to a better insurance company!
kB
kashiefa B's update13 Jan 2021, 12:12
Reviewer Update
I have not received any feedback and will await urgent feedback from you Mr Koopman.
Concessions are made for selected customers. How do you select these customers ?
Is it now common place for santam to take 2 weeks to reply to customers emails and not to return their calls ?
I though Santam was better than most other insurance companies but this is actually the worst experience thus far .
Your logo /marketing slogan does not befit you at all and after nearly 3 months ,I can confirm that I would definitely consider moving to a better insurance company!
Concessions are made for selected customers. How do you select these customers ?
Is it now common place for santam to take 2 weeks to reply to customers emails and not to return their calls ?
I though Santam was better than most other insurance companies but this is actually the worst experience thus far .
Your logo /marketing slogan does not befit you at all and after nearly 3 months ,I can confirm that I would definitely consider moving to a better insurance company!