Santam insurance *****s from the poor

I had a home content insurance with Santam. I left because of the service they were rendering, i felt ****med. My 40' tv had issues i believed were caused by power surge. I reported it to Santam and they promised to send an assecor.A year passed still waiting for the assecor and when i contacted them i was told i'm staying far and i must look for an assecor myself who stays around my area and they will pay them. I knew no one , i reported back to them about the challenge. At the same time the premiums are being debited from the bank account the whole time the tv is gathering dust in the study room. This year when i contacted them again the opted to send someone to our house and i was told to look for a box, bubble wraps which i didn't have. Finally someone came. It didn't take 5 days for them to decide on the matter. An amount of R5000 was deposited into my account. nNo explanation to what was wrong with the tv, nothing! The tv could be switched on but won't show. It really looked like a minor problem.I was not given an option to take the tv and fix it myself. Someone saw that as an opportunity to rob us our tv that had a minor problem. Which genuine TV costs R5k? while they stole my R9000 TV and left us with R5K ... Where am i going to get a 40" tv that cost R5k. My heart bresk for that tv, It had a sentimental value and i want it back!!! I will fix it ourselves...