Santam insurance Poor service

on Monday 3 Dec i was in accident with summit trucking driver drove in to me and Summit trucking owner said they wil pay for all the damages ..............the have logged the claim with santam 3 days when by santam gave the a ref number to say claim is in progress ,Santam needed documents from me to actually process the claim but never got in touch to request these documents i had to phone summit truck broker to find to get their contact person the handel's the claim , i phone dan Rebecca contact person at santam insurance wasn't avalible layla assist me and imform me that claim is on hold as they need documents from ...............i did my part and sent through everything they needed from then i had to follow up more then 5 time if they did received my mail as everyone at santam has an out of office reply on their email .........when i eventually got hold of rebecca she told me the claim is with liability department Andre i phoned Andre Louw to follow up if everthing is correct and if the claim is approved didn't get any feedback up unitil yesterday he send me a mail to inform me that my claim is with the legal deparment .................Anton treath consultant that handels my claim very arrogant man told me based on the pictures i send he disagree with the panel beaters quote as if he so the car the picture does show the dents on my car he wasn't on the scene but he tells me that there is now way the truck could have damage my number plate i couldn't even get out of my car truck had to reverse for to me to get by and only after that i was able to take picture of the damages and incident so i want his assessor to give me prove that the truck didn't damage my car their . client and drive who was on the scene didn't disagree with the claims as i sent to santam before i submit my documents to santam but Anton the accident expert that sits in cape town wants to disagree .........Santam has a pathetic service and arrogant consultants