SANTAM INSURANCE POOR SERVICE

I am writing to share my experience with others on the challenges i faced for my claim while insured with SANTAM. I was hijacked BMW 220i msport convertible on the 17 June 2019 and requested a courtesy car which was delayed with about couple of days in organising by SANTAM representative Thabang Mashigo claims consultant and arranged effectively from 28 June 20019 for 14 days which was then extended week by week after every due date as a results of delay by SANTAM authorised repairer "CMC Auto-body" in Germiston. Lately the rental car was due again on the 4 August 2019. Which was not extended and was told that it was long overdue. However my vehicle is still with CMC Auto-body dusty in their workshop with no work done on it thus far claiming that there is delay of parts delivery which includes the new key. The car got some damages either by the hijackers and or SMD in Boksburg where it was stored for safekeeping. The vehicle was said to be delivered back to me by 27 July 2019 but never happened and i followed up from time to time. I then requested for extension of the rental car from Thabang Mashigo as i will be inconvenienced and suffer to go to work which I stated that i work shift work in a remote area. I was then told that the rental period is exhausted and i can not be offered a rental car anymore by Santam Jacques du Toit digital assessment manager. I then posed questions to them without success to extend the rental car and that the delay is not from my side. The questions were; why didn't they take the vehicle to BMW repair centre as CMC Auto body does not even have proof of certificate in doing repair work to BMW cars? Why can't the auto-body provide lead time delivery of parts? none of them provided any feedback or seemed to care about my situation which by next week it will be 2 months without my vehicle. From my enquiry at BMW repair centre this could have taken about 2-3 weeks to sort out.