SANTAM INSURANCE PATHETIC

A passenger window broke on my truck and I contacted PG glass for a new window. Claim no #***<br> The manager there (very efficient) immediately contacted Santam for authorisation and emailed me a copy of the correspondence.<br> This was done on 6th May 13h28 . Annelie Nel recieved a copy from PG Glass requesting authorisation and Sheryll Rishirajsing also received a copy.<br> <br> My Broker Chris Collins was aware of the situation and only on Monday (6 days later) did I get a call from some lady from Santam telling me Santam were not aware of the incident ( a blatant lie).<br> i pay my insurance every month now my poor truck assistants have been freezing in the cold winter months as there is no window.<br> VERY POOR SERVICE INDEED.<br>