WG
Willie G

1 reviews | Active since Apr 2016

26 Jan 2017, 14:58

Santam Insurance is time players.

<p>I am so.....i don't even have the correct words to say how i'm feeling.</p> <p>I have put in a claim with Santam for my car being involved with a accident.</p> <p>I went to the panelbeaters for assesment and they have sent 4 requests already for a shell whatever that is but Santam has no response at all.</p> <p>It is now longer than 2weeks and no answer even after i phoned them twice.</p> <p>But they are fast to tell me i am losing my bonus.</p> <p>So i wonder how long will it take to decide before my car get fixed...???</p>

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Replies (1)
Santam
Santam's reply26 Jan 2017, 15:23
Official

Good day Jaco,

Thank you for your post above. we are really sorry about the delays and frustration this has caused you thus far.

We will investigate this matter and see if we can expedite the process from our side.

Thank you and kind regards.

Stephan Olivier

Client care media manager