Santam Insurance Incompetence and Unprofessional Treatment

I have been trying to get a 3rd party insurance claim with Santam (Claim No: ***) resolved since the middle of May 2024 !

It took Santam two months to finally get back to me after the submission of all the required documentation to settle a 3rd party claim.

When they eventually rep****, Santam unanimously decided to reduce the cost of the lowest repair quotation by 25 % and then paid this amount into my account immediately as a full and final settlement without my consent.

I see no reason why I should accept the unauthorized reduction from the cheapest quotation received is already 20% less than the nearest quotation and more than 35% than the most expensive market related quotation received.

Santam has to cover the entire cost of the 3rd party claim to repair the damage and reinstate the vehicle to its original condition.

I informed Santam almost a month ago that I will not accept this low-ball offer and for avoidance of doubt I once again attached all three competitive repair quotations as proof of the actual costs that should be considered.

Santam was instructed to engage with the lowest selected service provider to agree to complete the repair their reduced estimate.

I keep getting ignored by all the consultants - In particular Mrs Julia Mogase , who continues to deflect and ignore my repeated requests to close out the matter for the past 3 weeks.

This is the worst treatment I have ever received at the hands of an insurance company , and to make matters worse this is my own insurance company, with whom I have been a loyal client with an impeccable claims record for more than 15 years already !!