Santam insurance I’ll treatment.

We have a policy with Santam Insurance Had an accident on the 18 July 2019. The assessor ask to have an interview with me which I had a 2hr interview with him and prior to that I had notified him about my schedule as I’m running a business so there will be interruptions with my phone ringing and he was fine with it. At the end of our meeting he requested to check my phone for him to verify if indeed I was on the scene I corporated with that he checked 2 phones. He requested my personal bank account and the business bank account he also required my phone records. I allowed him to check my phone records however refused to give him my bank account as I did not understand what the bank account had to do with the accident. It’s been almost two (2) months and till to date I haven’t got a decision from the insurance if they’re rejecting or approving my claim. On 5th September 2019 I called the assessor and he told me that he has not finalized my claim and he will give me a decision by the 6 September 2019. He did not call me throughout the day and I opted to call the complaints department which after that he gave me a call.I asked him for a decision and he asked to meet with me on 10th September 2019 to let me know the decision,I asked him why does he have to meet with me for the decision taken. Bottom line I have had it with them as I gave him ample time to conduct whatever investigations he wanted to do but I feel now they are taking me for granted and don’t have respect.Farouk Davids is the assessor