Santam Insurance does not strive to be the best in everything that they do!!!

An insurance claim was logged on 6th Dec 2021 for a leaking pipe. Plumbers came out later that afternoon and fixed the leak which was in the shower. Tiles had to be removed and the concrete wall had to be cut to replace the copper pipe. Access was also paid. Claim number ***. I was told not to use the shower as the tiles have been removed which could obviously cause further damage. I was informed that an assessor will be assigned and will call me to make an appointment. On the 10th of Dec 2021 I followed up with the broker informing her that i have not as yet been contacted by a contractor / assessor as yet and it is causing an inconvenience as we are unable to use the shower. Only on 14th Dec i received an email which indicates, Please see below CSC details Lillian Jacobus +***6 ***

I have not heard since. This is terrible service for an insurance company that claims it strives to be the best in everything that they do.

Until now, no contractor / assessor has made contact and we are unable to use the shower, there is also damage to the wall in the kitchen and damage to kitchen units.

Regards Mohamed R Khan ***