SANTAM INSURANCE CLAIMS DEPARTMENT

A client of Santam drove into my car on Monday. The client got all the paperwork done in 2 hours. I followed up with Santam the day after so I can organize myself other transport. The person Amandah was extremely rude to me with aggressive attitude not helpful at all!!!! I then let the client know . Another day went by I decided to call Santam again and this time they did not answer my call till after3 times as they know my number eventually someone else answered and gave me feedback that it has not been assigned to a case manager .I told her I have a life and need to sort my things she said she will tell them that I said "I have a Life" (sarcasm) On Friday morning a guy calls me tells me he is handling the matter he also says his sending an email required docs needed. I wait for the mail 4 hours nothing arrives in my mailbox, so I send an email to Amandah as Santam's phone is not working it rings then cuts. Amandah writes and says I must call the no of the person who called me in the morning, but I explain on another email that I cannot get through and the person did not introduce himself properly by name. She then sends me a copy of internal conversation round 12 with the answer from the claims department saying the case has not been assigned to anyone as yet. I have never I mean never met such rude people and I was thinking they must have some real ****ty life and need to vent it on whom ever.