Santam insurance claims

Item: Santam
Rating: 1
Author: Ryno C

I lodge a claim on 27 March but still no positive feedback just questions invoices and pictures they want but there's no communication from their side to tell me how far the claim is. That's really bad experience and for a first time client and claimer.

Helpful (0)

Replies (3)

Santam's replyOfficial

25 Apr 2023, 07:21

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply25 Apr 2023, 07:21

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Ryno C's updateReviewer Update

25 Apr 2023, 12:47

Good day...shortly?...is exaxctly 5hours and still NOTHING from your side...what kind of client service is this

Ryno C's update25 Apr 2023, 12:47

Reviewer Update

Good day...shortly?...is exaxctly 5hours and still NOTHING from your side...what kind of client service is this

Santam's replyOfficial

25 Apr 2023, 12:53

Good ay sir,

The matter has been referred to claims management and we await their feedback.
Kindly note the turnaround time is two working days.

Feedback will be provided as soon as we have receive same from claims management.

Regards
Client care

Santam's reply25 Apr 2023, 12:53

Official