Santam Insurance claim

A claim was put through Santam and the monies from Santam was paid into an incorrect account which I brought to there attention. This was on the 10th of March 2022. Up until today no rectification has being made and somebody has walked away with the money. I am unable to have my vehicle fixed as I do not have the money to do so. The amount which I was supposed to have received was R 34,354 - 10. I strongly suspect ********** activities. Neither the bank account holders name or account number are mine