YC
Yolanda C
1 reviews | Active since Jun 2021
18 Jun 2021, 21:04
Santam insurance claim
I would like to share the bad experience I'm having with Santam. I had a burglary on 3 June 2021, after a bit more than two weeks I have to phone them the entire time to get any feedback. Every time I phone the person working with my claim is not available. Today 18 June 2021 they said information was sent to the assessor, according to an email I received today it was said they received no information from my side after I've spoken to them yesterday stating that everything was sent to the relevant people. I guess with them it is a waiting game. I am really upset and can't believe that it can take them so long.
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
21 Jun 2021, 08:08Good day
Thank you for your post.
Please be advised that we are in the process of investigating your concerns.
We will be in contact shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are in the process of investigating your concerns.
We will be in contact shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply21 Jun 2021, 08:08
Official
Good day
Thank you for your post.
Please be advised that we are in the process of investigating your concerns.
We will be in contact shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are in the process of investigating your concerns.
We will be in contact shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
YC
Yolanda C's updateReviewer Update
21 Jun 2021, 16:04Good day, is it possible why the third party Inyameko Loss Adjusters contact me and not Santam itself, at the end of the day when the debit goes off it says Santam. Lizinda Hanekom, the accessor on my case on your side send me an email asking me for my claim number, isn't she suppose to have all that details. I also asked my husband to contact her the whole day with an out of office on her number. It is your duty as a company to get back to me not the third party. Regards Yolanda Cornelius
YC
Yolanda C's update21 Jun 2021, 16:04
Reviewer Update
Good day, is it possible why the third party Inyameko Loss Adjusters contact me and not Santam itself, at the end of the day when the debit goes off it says Santam. Lizinda Hanekom, the accessor on my case on your side send me an email asking me for my claim number, isn't she suppose to have all that details. I also asked my husband to contact her the whole day with an out of office on her number. It is your duty as a company to get back to me not the third party. Regards Yolanda Cornelius