Santam Insurance Bad Service

Good day, hope all is well.

I am not happy with Santam Insurance at all. I was involved in an accident on 12/04/2022 and its now 15/06/2022, 2 months after the indecent happened, this is my claim number ***. I have not received any feed back from them up to date. I am so dissatisfied with their service.

I received an email from Santam dept collectors on 24 May 2022. I have been sued for R75 000.00 for an accident which I have not caused. Numerous statements and witnesses have proved that I am innocent in this case. My vehicle is still standing. I am unable to do work with my vehicle. I have received no request for an assessor to inspect the damages caused by the accident.

The case has been closed from the dept collectors, since the case has been closed I have not received any further feedback on the progress of the claim. I have sent emails almost daily requesting feedback with no luck.

This is really bad bad service.