Santam insurance are you totally *********** or do you have financial problems?

Santam do you have financial problems that you are delaying paying out a factual claim. Three weeks ago the apartment was flooded as a result of a burst geyser. We have had two different insurance adjusters coming to look at the situation. The first was about a week after the incident to assess the damages and study the quotes. They came back again to check on the contents, that was about 8 days ago now. And no, it was not the fault of the brokers, they kept me informed. Still Santam dithered, and another assessor was sent, this was now about 3 weeks after the incident. I have had no feedback that the quotes were not acceptable. As a result of the delay, matters have, as you can expect, deteriorated. Furthermore, as the apartment is uninhabitable, the six people who were due to stay in the apartment, it is a four bedroom unit, may have to stay in a hotel. They are due to arrive here on the 13th February and with the vacillating of Santam it looks like they will have to stay in a hotel. I will ensure this will be for the account of Santam. We still have had no answer from Santam.