Santam Insurance and Executive Panel beaters

On the 11th March 2024 I registered a claim for repairs to my private vehicle. I received a claim registration #*** from Santam. I was later informed (on 21/04/2024) that the parts had to be imported and that the expected repair at Executive Panel beaters in Herm****, Western Cape, was put on hold until approx. 19/04/2024. I then again on 23/04/2024 received an e.mail that moved the repair date to 10/05/2024. On the 26/04/2024 I received a very disturbing e.mail accompanied by several SMS's that my vehicle had now "been repaired"! The vehicle has never been back to Executive Panel beaters to be repaired and has NOT been repaired yet! ........And with that they requested me to take a survey on their service......what a joke! Have Executive Panel beaters already been paid for a job they have not done? That would be *****! I am very frustrated and disappointed at the service of both Santam and Executive Panel beaters!