SANTAM INSURANCE A HORRIBLE SERVICE PROVIDER AS A RESULT OF PATHETIC EMPLOYEES.

Good day, Thank you for your response. Santam does not want to compensate me for consequential costs incurred as a result of their client's actions. You are compensating for "reasonable cost" of repair to the damaged vehicle. Well, the compensation is unreasonable. Always has been. On the release letter you mention that, " I hereby release and for ever discharge for myself/ourselves, my/our heirs, executors, administrator s and assigns, SANTAM LIMITED, ELSIE DA SILVA AND ASSOCIATES CC and/or AGE TECHNOLOGIES JHB (PTY) LTD (insured) of and from all claims, demands, damages, actions causes of actions or suits at law or in equate, of whatsoever kind or nature or because of any matter or thing done, omitted or suffered to be done by said SANTAM LIMITED and/or prior to and including the date thereof, and particularly on account of all injuries, both to person or property resulting, or to result from an accident which occurred on or about 09/05/2018. I accept and acknowledge that this offer is subject to the condition that the insured complies with all the conditions and clauses in the policy and that the premium for the period is paid and furthermore that payment of the suggested amount is subjected to approval by a duly authorised Santam official. How can l be compelled to accept such a raw deal. Consequetial costs are definitely a reality and that is why they are carefully worded and ingrained in the insidious offer. I feel pity for a Company that hires experts in Social Media marketing to tactfully minimise the extent of gross indifference and callous attitude towards clients. I call upon the FSCA to really set up an investigation into this COMPANY. If your business model of maximising profits is based on *********** customers, that is really horrible and *********. The Company will need a good dictionary to look up the word "*********" and understand it as this is part of their cultural DNA. Trawl through this website and check the Complaints against this Company. Who has the time to do that? Social media trends analysis which must inform business strategy...too abstract. Lets leave that. Anyway here are tags related to Santam on this website dotted with 1 or two positive comments at most per page. "SANTAM cancelled my policy after I lodged a claim" "Claim taking too long" "Santam Bad Service" "Policy not cancelled - bad customer services" Bad faith practice on the part of Santam Santam doesnt understand the customer service concept Thought they were professional.. But just plain *********** Worst company to claim from No customer service Third Party Claim ********** 84 taking long to payout Still waiting for a call back Claim delays Takes them "10 MORE working days" to get an "independent" review on a basic claim as straightforward as they come! Slow handling of claims non compliance Claim still not paid almost 2 months now Insurance Claim The Worst Car Insurance Unresolved claim dating back to 2013 Santam Insurance useless with accident claim. SANTAM cancelled my policy after I lodged a claim As a brand...l doubt if the Company knows anything about what messages people associate with their brands. Ask the Ford Company and they will give you quick nuggets of what it means to have their brand associated with fire and how that impacts on sales. I will not be quite......