SANTAM INSURANCE

<br> I am very unhappy about the way Santam handled my vehicle hire claim.<br> <br> I have put in a claim to get my car fixed around the 5th of October 2015.(Carbon build up in the engine).<br> <br> Santam organised a rented vehicle through Europe car for me while I had to wait almost three weeks for an assessor to look into the matter. No one told me that if Santam pays a claim out in cash that they immediately take the rented vehicle back. As far as I know I get 30 days to use a rented car, where I only used it for 21 days.<br> <br> My car is still in the process of getting fixed and I have absolutely NO transport to get to work until my car is fixed. <br> <br> I feel that Santam gives false advertising. I pay a huge amount on my car insurance (including the option of the \so called rented car"that you can use when your car is getting fixed).<br> <br> What is the use of paying extra every month for the rented car option if you can't even depend on having transport when you need it?"""