Santam insurance

I am writing to express my disappointment with the customer service I have received from Santam company. 1. Delays in processing: It has been more than 12 weeks already, on Jul 13, 2023, I received an email from Santam writing that an assessor had been appointed to assess the damage to my vehicle digitally and the claim had been allocated to someone else in the company, since then I have been waiting for the outcome and decision of the claim. The extended delay in processing my claim has caused significant inconvenience since I can not lock the car door publicly due to the damage. 2. Lack of communication: Throughout the process, I have experienced a severe lack of communication from Santam company. Despite numerous attempts to obtain updates on the status of my claim, I have received minimal or no response. This lack of communication has left me feeling neglected and frustrated.