Santam - *********** people

Must say I tried to suck it up -but need to share it with someone regarding the service I experienced form Santam - I had a burgulary at my home while we were in the house sleeping - I Put a claim in with Santam and waited almost 2 weeks for the assessor to come out to us after I needed to follow up with Santam when he would visit us - The claim was approved really quick - and we were issued with a Santam debit card to repurchase lost items. We got an email from Santam saying that an amount of R60 000 would be paid on the Wednesday and on the Friday I followed up with assesor (Andre Heckroodt) because no funds showed in the card that we were given - He then referred me to a person called Wiseman Mtaia who said to me he will follow up - I went to Tafelberg furnitures and purchased some of the goods that was ****** - and said I would come fetch it on the Tuesday because of the problem with Santams card - Monday came and no call form Wiseman Matsaia - eventually after numerous calls to him he phoned back to say that there is a problem on Santams side - money was paid over to card -but bounced due to the card that was not activated by the assesor- He then suggested to pay funds directly to my account - I asked him not to do so as the terms an conditions on Santams claim said that I will pay tax on the money if it gets paid out directly - I asked him the just fix it - Tuesdsy came and still no answer from Santam - I made commitments to Tafelberg furniture for items purchased but not yet paid due waiting for Santams payment into debit card .I phoned Assesor ( Andre Heckroodt) again and he said that he will come back to me because he has an Dentist appointment and will only come back late afternnon - At about 18h00 he phoned to say no there is still a problem - he will phone me back on Wednesday - Today is Wednesday Wiseman has given his cell number to call him if it is still not resolved - no answe after 4 calls an a sms - Andre no answer - must say I wonder if they were the client how they would feel - I made commitmnets with Tafelberg furniture s and sit with a red face due to not making payment - I can make payment on my side - but then would struggle again with Santam to get money back - I dont feel valued - no feedback from the Santam - - It feels like Iam not getting anywhere