Santam = ***********

<p>On 12 January 2017 my neighbours son tried to run start his vehicle and he lost control of the vehicle while he tried to push it out of the garage with no one behind the steering wheel. The vehicle ran downhill and collided with my parked vehicle. They accepted full responsibility for the accident, I thought I will go the third party claim route since it was not my fault at all. Their insurance is Santam, I submitted all required documentation on 2 February 2017. I then had to resubmit it on 17 February 2017 after they supposedly did not receive it. On 13 March 2017 I received the settlement offer. When I took the offer to the approved repairer we notice that the offer did not include the painting of the repaired body parts and a second hand door was quoted but the repairer said he refused to buy from the specific company because they are unreliable and could not guarantee the parts condition. After declining the offer from Santam they asked I must ask the repairer to contact the assessor so they can go over the offer. On 14 March 2017 the repairer phoned the assessor and discussed the offer with him, the repairer informed me about the discussion between them. Since 14 March 2017 I have asked for feedback on the claim and all that I get is that the offer has not been amended by the assessor and the offer stands as it is. On 11 April I enquired about the claim and the query was just forwarded to other Santam employees. Since then when ever I ask for feedback I do not hear anything from Santam. I deem this as very unprofessional and will advise anybody else to stay away from dealing with Santam. On Santam's website they say the following "we don't make claims, we settle them". I challenge them to stay true to their word and sort out this claim. Because as a Santam employee ones told me, "we operate according to our code of ethics and we shall not prejudice you". Let's see how true this is. </p>