SANTAM INCOMPETENCY

Dear Santam, I received notification from my Broker that my all my claims in future will bear an excess payable except glass. However I have a facility in place for no excess on my vehicles which my broker informed me are not valid any more. My broker states that this is due to your legal dept. being unable to collect the shortfall payment on my vehicle damage claim a few months back where another vehicle drove from behind into my vehicle on the R21 highway. The owner of this vehicle are an attorney with Santam unable to apply the law to him now I’m liable for this. Should this not be resolved will the Ombudsman etc. Come into play. Santam InsuranceSouth African Ombudsman Council