Santam , ignoring customers

I have a claim in action since November 2019 , I was handled by a gent named Edzani Mudalamo and told in December that it could take 2 months to get the claim sorted , again told 7-10 days in February and eventually handed over to a lady named Thando on another number who hangs up on me and ignores my call when I try and call back , 4 months is a long time to process a claim and I now have to start all over again