Santam ignores me instead of assisting for such a small claim.

One of Santam Clients hit into my car scratching it and we did all the necessary detail exchange and went to the police station and got everything sorted. A Santam technical assistant then contacted me in july 2019 to get quotes which i did and sent them to him. I then got given the run around and was told they giving a new person to handle which I email and it gives a postmaster delivery failed. When I contact Santam via calls they just pass me around till one person decides to cut the call and when i call back its the same thing. When will Santam respond to me and sort out my car when their client already admitted guilt and he was wrong!!! Highly disappointed and disgusted in the way i am being treated!!!