SANTAM HOUSEHOLD CONTENT INSURANCE THEY ARE THE WORST

Santam household content insurance is the worst. I had a geyser burst on 25th June 2022 which flooded my entire house. I called to make a claim on Sunday but they were unreachable. I managed to get my claim through on Monday. The agents told me that they would need to do an assessment through video call of which they did on Thursday. After they saw that the damage was on a lot of items, they then made an appointment to come through on Saturday 2nd July 2022. They never bothered to show up and did not call to cancel their appointment. I cleared my schedule so that I can be available for them, only for them not to show up. I had to go drive to work in order to work because one of the item that was damaged is my wifi and I can not work from home which I had to spend money on petrol. During the week my boyfriend was the only one that was available to take their video call in order to assess the situation. I needed to go to work during the weekdays and on weekends I was able to be present for them when they needed my assistance. I do not even know when the will pay out my claim after the assessment. This is poor service.