Santam horrific 3rd party service

A client of Santam, drove into my car while I was standing still in traffic 2 weeks ago. He reported the incident to his broker. I likewise reported the incident to my insurance company, but I don't want to claim from them because this was not my mistake and their client admitted that he had locked down on his phone which lead to the accident. I've sent all the documentation that Santam will need in order to process the claim to get my car fixed. Yet I've not heard from them.

I've tried for 3 day's non-stop to phone Edzan who is apparently the legal person in charge of this case. There is no answer from him and it seems he doesn't return missed calls either.

I'd like my car fixed ASAP, this incident was not my fault and I am not going to use my insurance to repair the vehicle.

Could someone be ever so kind to sort out claim number ********** 44