SANTAM HORRIBLE SERVICE AND BUILDING CLAIM HANDLING

On 7 Jul, one month ago, a claim for a leaking kitchen ceiling was registered. It was resultant of a burst bathroom pipe under the bath tub, which was located above the kitchen on the 1st floor of the house.

Only ONE WEEK LATER, after lots of lost water and time later, was the bath tub removed, tiles to bathroom broken and removed and the burst pipe repaired.

THREE WEEKS LATER TO CLAIM REGISTRATION, a contractor was sent to assess the repair work to be done to the bathroom, NO COMMUNICATION NOR FOLLOW UP CALLS OR REPAIRS HAVE BEEN DONE TO THE BATHROOM.

Now left with safety hazardous bathroom with open and exposed floor and underground water pipes especially during load shedding, which my 70+ yr old parents have been forced to use, has left me stressed and disappointed with the lack of service delivery and action to resolve the issues.

Kubendran (claims handler) has been completely non-existent in attending to the matter for the last 3 weeks.

Having to deal with the stress of daily life (late working hours and load shedding), why must it come to me making countless follow up calls, sending emails and horrible public reviews to get the work done?

THIS IS ATROCIOUS !!!