Santam home assist - worst service ever

Horrible service. Husband logged a call at past 6am and still awaiting a reply from Santam re service provider. Called contact centre 3 times and still no assistance. Problem on their side is that they cannot locate a service provider and the reason is because all service providers that they use have to be BEE compliant and then this is what the client has to deal with. We have no water and Santam cannot help or see the urgency in this matter. How funny isn't that since premiums are paid on time every month. Worst service ever!