Santam hikes premium and fails to respond to follow-ups

I would like to inform you of my disappointment at the way Santam has handled my request to review my insurance policy.

Since November 2020, I have been a very loyal Santam client and have added more items to my policy.

However, my recent interactions with Santam to review my insurance premiums, has been met with very poor customer service:

1. I have endured excuses from Santam instead of trying to find solutions 2. Poor customer service where a consultant sent me a response with no detailed explanation or amended quote. 3. I did a follow-up on 30 October 2023, with a female consultant and she told me that she will get to back to me but she has not responded to my query to date. 4. I contacted Santam on 31 October, to do another follow-up and was told that there's nothing that Santam can do to review my policy.

I told the consultant that I will move over to another insurer and all she alluded to is that there was nothing she could do.

Since when does a company lose focus on customer service or in retaining customers?

I just added a property on 1 June 2023 and the same property premium was hiked in 5 months.

I asked the consultant if she could move the new premium back on the said property to the old premium amount and was told that the premium amount will only decrease by R 7.

I don't understand how Santam could increase my existing premium by 20% although i did not claim for over a year. Just to make it clear, I had a burglary on my property more than a year ago and my claim was a neglible amount.

Has Santam adopted a blanket approach to increase premiums by 20%?

Sadly I cannot use the word loyalty to describe my relationship with Santam because Santam has failed me as a client.

I am looking for an insurer who can honour the saying good and proper by building a long term relationship with me. 2 x buildings cover 1 x household contents cover 4 x vehicles

From a very irate Santam client