SANTAM HAS PROVEN TO ME THAT I CANNOT RELY ON THEM AS AN INSURER , NO CUSTOMER SERVICE , POOR SERVICE IS AN UNDERSTATEMENT

<p>Poor claim assesment</p> <p>i have met with an accident on the 15th feb till today, they are refusing to give me an alternative car while they make a decision , the broker had advised that they are not extending the car hire any further yet they don't know what the outcome is , funny enough the assessor seemed to be a bit ****** and kept throwing out accusations that the incident didnt occur they way i said it did , i think these guys are watching to many movies , they take shots in the dark , he had a third party sit in while asking weird questions and that guy kept asking questions about people who he said were notorious people , no idea why , he then called all the previous "owners of the car" , WHAT WAS THAT ABOUT ? told me i should expect the car back soon so i dont incur cost , what i dont understand is why the insurance company didnt ask these weird questions on sign up then i would have known not to sign up with them , he also gt to the scene 2weeks after heavy rains and the place was cleaned up, better still i left the country on business for 2 weeks and when i gt bk i was told nothings been processed , so i called and made a noise and thats when the assesor started jumping and calling people on the day he submitted the report , he was acting very faulty and kept saying this isnt personal even though it felt that way , all in all the way that this was dealth with is pityful , when your treated like a suspect after an ordeal it become annoying , i still havent had a response , i have bought a new car already as i cant rely on my insurer , if i wait for them then my bussiness will suffer , but obviously that doesnt matter to them , they are still debiting my account lol , crazy hey they want your money but wont respect you ......................................... PLS NOTE AS SOON AS I HAVE AN OUTCOME I WILL PUBLISH IT , as for the car i bought i am looking for an alternative insurer , pls advise ,</p>