"Santam has paid 99% of all claims made in the past year" - Would love to see the stats form what i read from other reviews.

<p>Dear reader,</p> <p> </p> <p>On 4 January 2017 at 16:45 your client drove in front of us from a stagnant position in front of his house. There was no way I could have avoided his reckless driving and therefore drove straight into the driver side of his car. We are utterly disappointed in the fact that we have to go through this struggle to get our vehicle fixed. From my understanding, you are/were supposed to cover the damages your client caused towards our vehicle (we did a third party claim).</p> <p> </p> <p>You state on your website that "Santam has paid 99% of all claims made in the past year", so I guess we that wrote these reviews on hellopeter.com is part of the 1% Santam did not pay out. You also say you are looking for ways to pay out and you are real insurance. Don't we fall under any of those categories?</p> <p> </p> <p>We understood and had sympathy with your client as he is a very old man. We were on our annual vacation in Jeffreys Bay and had to cut it short as we had to make two trips back home (Wellington, WC). We paid for accommodation we didn’t even use. We had to sleep over in George that also came at our expense, but nevertheless, we made it back home safely. It was the most nerve-racking experience to get our vehicle back home. 6 Months later we have to resort to this.</p> <p> </p> <p>Documents and documents, quotes and quotes, phone calls and phone calls (being put on hold for how long) - all this no unemployed pensioner ***ner of the vehicle) could afford. </p> <p> </p> <p>We were promised on Monday 10 July 2017 that everything from our side has been indexed and will be processed for the claim to go forth – claims handler. He said he will send us an email the next day stating what processes will follow and we are still waiting on that email.</p> <p> </p> <p>I believe that every person/company should have a fair chance to defend their dignity, thus I give you the opportunity to do so by resolving this matter soonest. </p> <p> </p> <p>Kindly look into it as we are expecting a positive response from the great SANTAM.</p> <p>Regards, </p> <p>D</p> <p> </p>