SJ
Sharkeyrah J

1 reviews | Active since Oct 2016

17 Oct 2016, 09:23

Santam has a very bad reputation Claim number: ***

<p>I was in a accident a month ago. im a single parent living in a high crime area. Santam is the insurance that the other party that drove into is with. Im a third party claim but still waiting for feedback. Saghwee Albertyn is the agent working on my claim but he does not get back to or let me know what is happening! they very bad in communication with third party claims, they dont give you any information. they have no respect for any one and Saghwee Albertyn has no respect for people. he does not have a way of speaking to people. he does not care about customer service... i will never join Santam insurance, i have a very bad experience with them because of Saghwee Albertyn</p>

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Replies (1)
Santam
Santam's reply17 Oct 2016, 10:17
Official

Good day

Thank you for your post.

Please be advised that we are in the process of investigating this complaint.

We will be in contact with you shortly.

Thank you and kind regards

Kurt Koopman

Client Care Manager