Santam. .good for insuring, proper in nothing

On 18/09/2015 Santam Client jumped a red robot. He took full responsibility because he said he didn't know area too well. Ive Been in contact with Santam from 9 October. Everything they requested I supp****. They looked at my docs and we're happy to proceed with 3rd party claim as merits were verified. They sent their assessor to inspect damage on my vehicle. I got a written confirmation from Maria Ann Jordan who is the legal relationship manager stating they are in the process of making me an offer to resolve issue on on the 26 Nov.I then get another email saying they will not honor my claim because their insured has a different version of events. I asked Mary Ann to get an accident report which she said Santam will wont because Santam is not prepared to pay for the copies. I paid for the copies and took to them and Malusi refused to look at it or read it and asked me to leave and was rude and abrupt. Numerous emails, calls being hung up on does not show good business ethic or principle. They now want me to go find witnesses to the accident that happened 3 months ago. Malusi says I can go to Hello Peter. They don't care. Think before dealing with Santam. I just want resolution