Santam giving us the runaround regarding the telematics devices

We're new clients and part of our policy agreement is having telematics devices installed on both out vehicles. The person who did our quotation and initiated our policy (Uzair) was extremely helpful and told us that Tracker would contact us to install the telematics devices. According to the policy schedule, they have to installed within the first month of the policy becoming active.

I've been struggling since mid November to get this done. I've phoned Santam numerous times and at one stage they told me to phone Tracker directly. When I phoned Tracker, they told me that no one on Santam's side has put in an installation request yet so they can't install the device. I phoned Santam and informed them of this and they said they'd sort it out. It's been almost a month and nothing has happened. I'm getting sick of playing middle man here. In the meantime, if our vehicles are damaged you bet Santam is going to give us grief over this.

It's completely unacceptable that Santam is trying to make me play middle man to sort this out. I'm on the verge of cancelling out entire policy and going back to Outsurance.