Santam gives absolutely NO Feedback

After having insurance with Santam for a full year, the premium started fluctuating, it when up with R600 without me being notified or warned, when I enquired from my broker, Atterbury Smith I was just simply told that my policy was one year old, not even taking into account that my cars value decreases every month. Then my premium was changed to R1600 the next month. I gave my broker and Santam notice that I was going to cancel my policy with them, partly because of the up and down premium and also because the total lack of response and feedback...<br> <br> Today is the 4th of January, I am still waiting for feedback from an enquiry of the 2nd December, Hence I cancelled my insurance on the 23rd of December, as per clause 7.1 of the Santam general terms and conditions as of the 31st of December 2015. no feedback, then again on the 27th of December, NO FEEDBACK.<br> I have since been covered by another insurer at a much better premium, but my account was still debited for my January subscription after I have cancelled my policy!!!<br> <br> I want to be refunded for January as I am now currently paying for double insurances!