Santam give loyal customers the cold shoulder.

On Thursday 17 January, a minibus taxy skipped a red robot and collided with me. I called Santam to report the accident. Two weeks later I am still waiting for the claim to be finalised after I was told the car is sc****d. The total amount they pay me out is 50% of the value than that same model second hand. My monthly insurance premium on that vehicle was very high due to the parts that is so expensive according to Santam. Now they refuse to fix the car due to expensive parts, so why did I pay you for expensive parts if you refuse to fix the car. To add more inconvenience to my life, Santam sends me a claim card which they will use to transfer the claimed amount to. This card has got a daily limit so how do you expect me to use that card to buy a new car. I have been for many years with Santam with zero claims or accidents and you treat me like this. You have taken my money over the years and made me promises to look after me in case of emergency, but all I received was headaches and inconveniences. Santam has **** and deceived me and now I am left stranded. I pay insurances to Santam to take the trouble to sort out these problems when they happen but I have lost sleep and money and time off work to sort out your job. Santam you really need to look at your customner support because you are *****ing peoples money.