SANTAM FINDS EVERY EXCUSE NOT TOO PAY

Good day I submitted a claim with my broker for a damaged device on the 12th May 2025. They wanted pictures of the devices, damage report which I had provided to them. My broker had already told them that it was a second hand device but yet they asked for invoice which I didn't have. On 16th May 2025 which was Friday they sent the following message to my broker.

The insurer has advised that as assessor has been appointed to further verify the merits of the claim.

You will be required to sign a consent letter and you will be contacted by the appointed party to go through the details of the loss.

This is not uncommon given that this is a policy of less than 3 months and there have 2 very similar claims.

You will just need follow the process which will be explained along the way. We are also here to assist in any way we can.

We do not have a specific time-frame but will query the same with the insurer.

Just because i had a similar claim 3 months ago it doesn't mean my claim isn't true and valid . We have the insurance so in times like this they can assist. So I was sent a consent form by my broker too fill so that it can be sent too santam which I did. I was told they would contact me yesterday via phone call right up until now nobody has called. Its like they aren't interested in the claim and I must keep waiting for them. My broker even followed with them this morning right until now there has been no response from my broker nor santam.

Santam will take our money nicely but when it's time for a claim they cannot pay. I have provided whatever they asked for and this is ridiculous. It's like the assessor nor Santam are interested. They want the claim to be rejected as long as they got our money. This is pathetic service from santam truly.

CLAIM NUMBER: ***