Santam failure to hold their service provider accountable - poor service

Policy Number : ***

I am without a car at the moment because of Santam's failure to hold a service provider accountable (Silverlakes ARC) I had to return my car to the services provider because to bad workmanship. Santam is refusing to supply me with car even though I am paying for 60 Day car hire benefit, they are asking me to ask the service provider for a rental car. They appointed Silverlakes ARC not me. Silverlakes is also refusing to loan me a car I can use in the meantime while they are sorting out a mess they created in the first place.

Regards Dr MR Mashiane