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JM
Jenita M

1 reviews | Active since Dec 2015

02 Dec 2019, 09:19

Santam fails badly!!!!

I made a claim with Santam after the ********** floods which flooded my room and damaged my stuff. Despite the assessor coming out. My claim remains unpaid. Why does your company not advise us on the lack of quick settlement. Wasting ones time. I guess in an emergency Santam will NOT be AVAILABLE. SHAME ON YOH SANTAM FOR LETTING YOUR CUSTOMERS DOWN. I SADLY REGRET TELLING SO MANY PEOPLE TO SIGN UP. DISGRACE. GET YOUR ACT TOGETHER!!!!

0
Replies (3)
Santam
Santam's reply02 Dec 2019, 09:49
Official
Good morning Jenita,

Thank you for taking the  time to notify us of your experience.
We can understand this must have been a traumatic experience and we really do apologise for any inconvenience caused.
We will investigate your concerns and will revert back within 2 working days.

Kind regards
Stephan Olivier
Client care media manager

Best regards,

JM
Jenita M's update02 Dec 2019, 10:33
Reviewer Update
Hi Stephan
Thank you for responding. I believe that no matter how small a claim is it should be given attention.  My grandfather won the golden award when he went to Canada to bring insurance into South Africa.  What a legacy. What a disgrace Santam is giving us.  My daughter is an Accountant in International Underwriters.  My son does insurance for SAHL.  I have drummed into them customer service.  Have a great day.  Jenita Clayton.  I hope to not hold breath for a response. 
Santam
Santam's reply02 Dec 2019, 10:52
Official
Dear Jenita,

Thank you for your response.
I can understand your frustration and the inconvenience this has caused you.

I will revert as soon as possible thank you

Kind regards
Stephan Olivier

Best regards,