BT
Ben T
1 reviews | Active since Jan 2013
16 Oct 2022, 20:41
SANTAM FAILING TO FINALIZE REFUND OF EXCESS!
There were 2 motor vehicle accidents that occurred on separate occasions and they were caused by the third parties. The first accident a car crashed into our car as the vehicle was approaching a hump and the second accident a taxi driver overtook out car whilst we our car was overtaking which forced out car to push the vehicle on the left.
On both claims I have paid Excess however it's more than a year without receiving our excess back from the santam. Both excesses amount to R8000 and was gotten from a credit facility as such SANTAM has inconvenienced us big time.
We have been making follow ups and we kept being referred to someone who is rude and not helpful and he also refers us further.
I am disappointed in santam and to think I have recruited the whole family to join santam and all our vehicles are insured with them fromore than 5 years!
Helpful (0)
Replies (10)0
Replies (10)
Santam's replyOfficial
16 Oct 2022, 21:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply16 Oct 2022, 21:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
17 Oct 2022, 07:21Good morning,
Thank you for your review above.
Kindly provide us with the claim number to allow us to investigate this matter?
Thank you and kind regards
Client care
Thank you for your review above.
Kindly provide us with the claim number to allow us to investigate this matter?
Thank you and kind regards
Client care
Santam's reply17 Oct 2022, 07:21
Official
Good morning,
Thank you for your review above.
Kindly provide us with the claim number to allow us to investigate this matter?
Thank you and kind regards
Client care
Thank you for your review above.
Kindly provide us with the claim number to allow us to investigate this matter?
Thank you and kind regards
Client care
BT
Ben T's updateReviewer Update
17 Oct 2022, 08:08Claim numbers: *** and ***.
These are for my wife and I'm the policy holder.
These are for my wife and I'm the policy holder.
BT
Ben T's update17 Oct 2022, 08:08
Reviewer Update
Claim numbers: *** and ***.
These are for my wife and I'm the policy holder.
These are for my wife and I'm the policy holder.
Santam's replyOfficial
17 Oct 2022, 08:41Good morning,
Thank you for the feedback.
We will liaise with the respective legal departments, requesting an update in respect of the recoveries and contact with you as well.
Kind regards
Client care
Thank you for the feedback.
We will liaise with the respective legal departments, requesting an update in respect of the recoveries and contact with you as well.
Kind regards
Client care
Santam's reply17 Oct 2022, 08:41
Official
Good morning,
Thank you for the feedback.
We will liaise with the respective legal departments, requesting an update in respect of the recoveries and contact with you as well.
Kind regards
Client care
Thank you for the feedback.
We will liaise with the respective legal departments, requesting an update in respect of the recoveries and contact with you as well.
Kind regards
Client care
Santam's replyOfficial
17 Oct 2022, 08:58Good day,
Just note as contractually obliged you are liable for the first amount payable, your excess, on each and every claim.
Even if you were not the negligent party, contractually you are bound and need to comply with the policy contract and it's stipulations.
However our legal departments will be everything in it's power to do a successful recovery as it is in Santam's best interest as well to recover the costs we incurred on these claims.
But there are various factors that could hamper the recovery, such as third party not cooperating, his/her insurer refuting liability, the third party not in a financial position to be able to pay back the costs or the third party is untraceable.
As noted we will request our legal teams for updates on these matters.
Kind regards
Client care
Just note as contractually obliged you are liable for the first amount payable, your excess, on each and every claim.
Even if you were not the negligent party, contractually you are bound and need to comply with the policy contract and it's stipulations.
However our legal departments will be everything in it's power to do a successful recovery as it is in Santam's best interest as well to recover the costs we incurred on these claims.
But there are various factors that could hamper the recovery, such as third party not cooperating, his/her insurer refuting liability, the third party not in a financial position to be able to pay back the costs or the third party is untraceable.
As noted we will request our legal teams for updates on these matters.
Kind regards
Client care
Santam's reply17 Oct 2022, 08:58
Official
Good day,
Just note as contractually obliged you are liable for the first amount payable, your excess, on each and every claim.
Even if you were not the negligent party, contractually you are bound and need to comply with the policy contract and it's stipulations.
However our legal departments will be everything in it's power to do a successful recovery as it is in Santam's best interest as well to recover the costs we incurred on these claims.
But there are various factors that could hamper the recovery, such as third party not cooperating, his/her insurer refuting liability, the third party not in a financial position to be able to pay back the costs or the third party is untraceable.
As noted we will request our legal teams for updates on these matters.
Kind regards
Client care
Just note as contractually obliged you are liable for the first amount payable, your excess, on each and every claim.
Even if you were not the negligent party, contractually you are bound and need to comply with the policy contract and it's stipulations.
However our legal departments will be everything in it's power to do a successful recovery as it is in Santam's best interest as well to recover the costs we incurred on these claims.
But there are various factors that could hamper the recovery, such as third party not cooperating, his/her insurer refuting liability, the third party not in a financial position to be able to pay back the costs or the third party is untraceable.
As noted we will request our legal teams for updates on these matters.
Kind regards
Client care
BT
Ben T's updateReviewer Update
23 Oct 2022, 20:22This is the exact feedback we've been getting for more than a year.
Obviously we know as per contract we should pay the excess but it must be recovered because the drivers who caused the accidents are liable for not following the traffic laws.
Almost week without any feedback.
Obviously we know as per contract we should pay the excess but it must be recovered because the drivers who caused the accidents are liable for not following the traffic laws.
Almost week without any feedback.
BT
Ben T's update23 Oct 2022, 20:22
Reviewer Update
This is the exact feedback we've been getting for more than a year.
Obviously we know as per contract we should pay the excess but it must be recovered because the drivers who caused the accidents are liable for not following the traffic laws.
Almost week without any feedback.
Obviously we know as per contract we should pay the excess but it must be recovered because the drivers who caused the accidents are liable for not following the traffic laws.
Almost week without any feedback.
Santam's replyOfficial
24 Oct 2022, 19:03Good day,
Will resend.
Kind regards
Client care
Will resend.
Kind regards
Client care
Santam's reply24 Oct 2022, 19:03
Official
Good day,
Will resend.
Kind regards
Client care
Will resend.
Kind regards
Client care
BT
Ben T's updateReviewer Update
01 Nov 2022, 21:45Santam is saying it is not cost effective to pursue a reimbur*****t from a person who caused an accident, who nearly killed 2 families and on top of that we have a dash cam footage of the incident with the registration number of the vehicle. Now that's unexpected from SANTAM!
Still awaiting feedback for the second claim. They say they can't find the person on the phone. The whole resourceful entity can't find someone who was insured at the time of the accident. The third-party cover for that person should cover the claimed amount and the excess.
Still awaiting feedback!
Still awaiting feedback for the second claim. They say they can't find the person on the phone. The whole resourceful entity can't find someone who was insured at the time of the accident. The third-party cover for that person should cover the claimed amount and the excess.
Still awaiting feedback!
BT
Ben T's update01 Nov 2022, 21:45
Reviewer Update
Santam is saying it is not cost effective to pursue a reimbur*****t from a person who caused an accident, who nearly killed 2 families and on top of that we have a dash cam footage of the incident with the registration number of the vehicle. Now that's unexpected from SANTAM!
Still awaiting feedback for the second claim. They say they can't find the person on the phone. The whole resourceful entity can't find someone who was insured at the time of the accident. The third-party cover for that person should cover the claimed amount and the excess.
Still awaiting feedback!
Still awaiting feedback for the second claim. They say they can't find the person on the phone. The whole resourceful entity can't find someone who was insured at the time of the accident. The third-party cover for that person should cover the claimed amount and the excess.
Still awaiting feedback!
Santam's replyOfficial
02 Nov 2022, 07:16Good ay sir,
You have been provided with feedback on both matters.
The legal officer has also emailed you the response.
Kindly engage directly with the legal department on this matter?
Regards
Client care
You have been provided with feedback on both matters.
The legal officer has also emailed you the response.
Kindly engage directly with the legal department on this matter?
Regards
Client care
Santam's reply02 Nov 2022, 07:16
Official
Good ay sir,
You have been provided with feedback on both matters.
The legal officer has also emailed you the response.
Kindly engage directly with the legal department on this matter?
Regards
Client care
You have been provided with feedback on both matters.
The legal officer has also emailed you the response.
Kindly engage directly with the legal department on this matter?
Regards
Client care
BT
Ben T's updateReviewer Update
18 Jan 2024, 23:22After 2 years santam still failed to resolve this matter. Their legal department are useless. It was nice taking premiums every month for 5 years but fail to satisfy your obligations.
Still disappointed!
Still disappointed!
BT
Ben T's update18 Jan 2024, 23:22
Reviewer Update
After 2 years santam still failed to resolve this matter. Their legal department are useless. It was nice taking premiums every month for 5 years but fail to satisfy your obligations.
Still disappointed!
Still disappointed!