Santam fail to understand the English language and prefer cadre deployment

last week i mentioned how Santam insurance had bamboozled my wife's claim against a Santam Policy holder. To my interest i was sold a whole lot of nonsense by an unqualified legal consultant who insisted that 3rd party insurance claims fall outside the insurance act LOL. My comments on Hello Peter attracted the head of Claims, a nice letter received from a Stephen Olivier. He also proceeded to repeat Santam stance and the ombudsman's stance on the use of 2 nd hand parts to fix vehicles and the fact that they were entitled to do this. HOWEVER: 1. He fails to address my question on meeting a guarantee when using second hand parts on my car-Which by the insurance ACT REQUIRES SANTAM to ensure that the quality of my vehicle is maintained as it was before the accident- 2. He would not address the insurance act requirement of quality-as he can't provide a guarantee for the 2nd hand parts he wants to fit to a car that has otherwise original manufacturing parts on it. 3.He then proceeds to lie and tell me that the service provider changed his "mind" after quoting me and dropped the original quote by a WHOPPING 60%!!!! 4.THE SERVICE PROVIDER WAS MANIPULATED BY SANTAM-HE HAD NO REASON TO CHANGE THE QUOTE UNTIL SANTAM COERCED HIM TO DO SO.

IN CLOSING NEVER DO BUSINESS WITH SANTAM INSURERS , you will do better with people who have some self respect ,as SANTAM have fallen through the cracks totally OVERPRICED for a shoddy weak manipulated service.