SANTAM EXPERIENCE FROM HELL

Been with SANTAM DIRECT for buildings, contents and vehicles cover since 1 May 2000. Always try my utmost to look after what I own responsibly; never had a motor vehicle claim never had a house contents claim due to break-in or burglary.

During July 2025 an insured motor vehicle was rear-ended by another motor vehicle. The early twenty’s driver of the other vehicle apologised profusely for the mistake; admitting that while looking at his cell phone he had caused himself to be distracted from the task of operating his motor vehicle.

Luckily both parties were uninjured, and insured with SANTAM. And SANTAM’s slogan is "living in the moment, not in the worry". Well, worry – especially after I decided that on-principle I should not claim against my own SANTAM policy but the SANTAM policy of the party who caused the damage.

I thought I was a good and responsible client for decades – I mean SANTAM certainly collected their fair share of premiums from me in the past and still does.

Well, guess what – SANTAM did not see it that way. Instead Santam treated me like an ************ exploiter wanting to recover damages from the policy of their valuable client. Yes, you guessed it – the policy holder who caused my damage is in fact the valuable SANTAM client!

Don’t be fooled by the promise of "living in the moment, not in the worry" because that is not what SANTAM stands for. It is rather a case of delete the “M” for money because you’re not going to see any, and no, it does not spell SANTA, I am not done yet. You need to move the “N” for big fat no-no way to the end, and then you will see the wolf in sheep’s clothing…

Oh yes, also have a commercial insurance policy with SANTAM since 1 June 1991 but I suppose it is time to move on from SATAN and not risk an eternity of damnation .