eB
eldred B

1 reviews | Active since Feb 2010

19 Jan 2017, 16:32

Santam Excorbant with their prices and ridicilous logic

<p>I'm totally disapointed and angry with santam. I once believed that they were actually the best now i have my doubts. I've been with Santam since 2011 and which to insure my third car with them, however this time they want to push me to R2400 pm which is ridiculous . Allegedly i claim to much (x2 a year) which i find stupid since the claims were not even that much. So basicly they tell you that you can claim of stuff and now it is an issue because you do claim. So they offer a service that you should not use and want to make a lump of profit. Futhermore i'm unable to upgrade my car because of santam's premiums that are to high. I asked the consultant why do you make as if i wrote of a car every year since i've been with santam. To make matters worse i had to fight with the dealership because they said it looked like the car had a respray which is quite funny since santam recommended the body repair shop for my front bumper and the dent that was one my boot which affected my valuation of the car due to the finishing. I want the list of my claims and the total amount of my premiums because i'm moving to another insurance and also involving the ombudsman because i feel this is unfair. I can't change cars and are stuck with this two tone colour car and suspect front bumper. It is also stupid that i'm paying more and more every year but the car value is less and less esspecially with the "repair" done but your recommended body repair shop. I'm done enough is enough this is 2017 you need to stop promising bells and whistles but completly does the opisite. I would expect this from an insurance company does not know me but i've been with santam for many years but i'm a "high risk". I'm beyond livid. The person that recommended me had a car ******, two accidents and yet he is still paying less than what i am, how do that make sense am i not suppose to claim for a broken front screen or a serious dent as i thought that is what insurance is for or should i wait till the car is written off before i claim for anything. </p>

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Replies (2)
eB
eldred B's update19 Jan 2017, 18:14
Reviewer Update

Out of anger i wrote " I want the list of my claims and the total amount of my premiums because i'm moving to another insurance and also involving the ombudsman because i feel this is unfair. " instead of "i want the list of claims and the statement of the total premiums paid to date so that i can involve the ombudsman and i'm moving to another insurance since i don't matter at santam and i'am just a atm here not a client"

Santam
Santam's reply20 Jan 2017, 08:30
Official

Good day

Thank you for your post.

We will be in contact with you shortly in order to investigate your complaint.

Thank you and kind regards

Kurt Koopman

Client Care Manager