SANTAM! EVERYONE IS ALWAYS ON LEAVE!

<p>We put in a third party claim on the 6th of June to have our work vehicle fixed. Firstly, every time we called the office, which was about 5 or 6 times, the claims officer appointed to deal with our claim was always out the office- either in the toilet or on tea. Then the claims officer we were dealing with told us to get quotes and supply supporting documentation which we did and when we submitted it (11/06/2016), we received an automatic reply stating that she would be on leave until the 18th. We then managed to get someone else to help us, who told us we needed to submit more documents not contained in the original information, further delaying our claim. Then, on the 19th of June, it was submitted to an assessor and we would receive the assessment in 10 working days. We then sent three follow up emails, which were only rep**** to after a promting phone call during which the claims handler We were refered to the legal officer, who is now also on leave until 05/08/2016. When I asked to speak to a superisor, I was told I couldn't because they were all in a meeting. In the mean time, we have not been able to use our work vehicle since the 11th of June. I have also been told, today (01/08/2016) that we have to wait for the excess to be paid by their client before anything can happen.</p>