Santam / Europ Assist is not paying the contractors for emergency service render

1st of all, it took Santam / Europ Assist 1 week to attend an emergency electrical fault. After I logged a complaint on HelloPeter, then the issue was addressed and resolved. While Santam / Europ Assist tried to blame the contractor attending the work late (and the truth was that SANTAM / Europ ASSIST assigned the wrong company in Gauteng to address an issue in Garden Route, Western Cape!)

And now it has been 2 and half months later, the electrical contractor has not been paid and they are contacting me to settle the invoice. Both contractors and the broker have tried to reach Europ Assist and Santam but no feedback whatsoever.

(Ref ***).

It is the most inefficient and unprofessional conduct and never mind the bad customer service I am receiving after being the client of Santam for more than 5 years!