Santam employee denying claim under ‘due care’ policy conditions.

Santam employee denying claim under ‘due care’ policy conditions. We had wind damage - the geyser Solar Panel was blown off and in the process damaged the roof. My wife tried to get contractor to fix, but couldn't.

She then got the local painter to fix the roof temporary. He did the work and paid him in cash, but she had difficulty getting an invoice from him.

After a lot of pressure she got the invoice from him and when he wrote it he put the current date on.

Santam's assessor refuses to pay out this item because of the date (even after being explained), he agrees it is correct under ‘due care’ policy conditions, but due to date will not budge on his decision.

It is a shame, because this means in the future we will not believe due care will be honored and that they try to get out of any payments due to technicality.