Santam Employee Caused Accident and Refuses Accountability

On Friday evening, I was involved in a serious accident caused by a Santam employee.

I had right of way, as the traffic lights were green in my direction. The other driver drove through a red light, colliding with my vehicle and causing it to overturn. Fortunately, no severe injuries occurred, but my vehicle was badly damaged. At the scene, I attempted to exchange details with the driver. He refused to provide them. Instead, he initially claimed to be insured with Discovery Insurance. After I contacted Discovery, I was informed that he was not a client. He admitted to being insured with Santam today. I then contacted Santam directly. I was informed that without the claim number I cannot be assisted as I am not the policyholder. When I called him for a claim number, he refused, stating that Santam advised him not to communicate with me. This has left me in a position where I cannot open a third-party claim.

My Concerns 1. The driver is a Santam employee and appears to be using his position to avoid accountability. 2. I am being denied a fair claims process simply because I am not the policyholder, even though I am the innocent third party. 3. I am left without assistance, while my vehicle has been severely damaged.

Desired Outcome

Santam must urgently intervene and ensure that my third-party claim is processed fairly. The policyholder/employee must provide the necessary claim number or Santam should assist me directly as the affected third party. I expect accountability from Santam regarding the conduct of their employee, who misled me at the scene and has since refused to cooperate.