Santam, dragging their feet when accessing claims

I have always told everyone the best service I ever received was from Santam. I actually motivated my dad to move his insurance to Santam. Unfortunately, upon logging a claim with them, be prepared to wait at least 4 weeks before getting any answers. I have logged a claim on a tuesday through my PSG consultant. The wednesday a quote was submitted to Santam. Assessor only viewed the car 15 days later. We are now waiting for final feedback on repairs or writeoff and agian it is 5 days later. Absolutely unacceptable.