Santam dragging feet

My vehicle was damaged in an accident in November. The other party reversed into my vehicle, which was parked off street. I currently only have third party insurance on this vehcile The other party is insured by Santam via Indwe Brokers and after initially dealing with Indwe and Brolink, the claim was handed over to Santam on the 4th of February 2015. Mbali from Santam then contacted me, asking for various documentation before the claim can be processed. I already submitted these documents to Indwe, so why did Santam request this again ?<br> After a lot of to-ing and fro-ing, Mbali then advised me on the 5th of March 2015 that the claim will now be handle by Robyn. Since then I have tried in vain to get a hold of Robyn, either via phone or email. I get the impression that Santam is deliberately stalling the processing of my claim. i also does not appreciate the manner in which my claim is being handled. They treated this almost like a ********** claim. My other vehicle and insurance are with Santam. I am so disgusted by this poor service that I intend moving my business elsewhere.<br> Train your staff better, stop stalling and stop mistreating claimants.