Santam double deduction

I have been insured with Indwe Risk for as long as I can remember under policy number EVO 178121. The normal debit order went through at the end of September but another debit order for the same amount went througha day or so later but this time from Santam for a new policy number ********** 2138. I immediately contacted Indwe Risk who informed me that the deduction from Santam should have gone off a month later and that the money deducted by Santam would have been paid back to me within five working days. This assurance was given to me by Indwe Risk on 5 October 2017. On 16 October 2017 I again contacted Indwe Risk in this regard and I was told that finality in this regard was sought from Santam and I would be advised. It is now end of business 17 October 2017 and I am still none the wiser. Please would someone assist in this regard Frans Engelbrecht